Overview
At Bricks & Blooms (Kingston) and Fantastic Flowers (Negril), we take pride in the quality of every product and service we provide. Because many of our products are perishable or custom-made, our ability to accept returns or issue refunds is limited by the nature of what we sell. This policy sets out your rights and the process for raising a concern.
This policy applies to purchases made at either of our branch locations. Please direct all return and refund enquiries to the branch where your original purchase was made.
How to Contact Us
To initiate a return, exchange, or refund request, please contact the branch where your purchase was made directly:
- Kingston Branch: 8 West Kings House Road, Kingston 10 – Tel: +1 (876) 315-3184
- Negril Branch: Norman Manley Boulevard, Negril, Westmoreland – Tel: +1 (876) 318-4386
You may also reach our Kingston branch by email at hello@bricksandbloomsja.com and our Negril branch by email at hello@fantasticflowersja.com. Please include your order details in any correspondence.
What to Have Ready
When contacting us about a return or refund, please have the following information on hand:
- Your receipt or proof of purchase
- The date and branch of purchase
- A description of the issue or reason for return
- Photographs of the product, where relevant (e.g. damaged goods, incorrect order)
We cannot process a return or refund request without a valid receipt or proof of purchase.
Perishable Goods (Cut Flowers & Plants)
Due to the perishable nature of cut flowers and live plants, we are unable to accept returns once a purchase has been completed. However, if your order arrives in a condition that does not meet a reasonable standard of freshness or quality, please contact your branch within 24 hours of receipt with supporting photographs. We will assess each case individually and may offer a replacement, credit note, or partial refund at our discretion.
Custom and Bespoke Orders
Custom floral arrangements, event florals (including weddings, corporate events, and funerals), and special-order items are crafted specifically for each customer. As such, these orders are non-refundable once production has commenced. If an error occurred on our part in fulfilling a confirmed order, please notify your branch as soon as possible so we can discuss an appropriate remedy.
Garden Centre & Retail Products
Non-perishable retail products (such as pots, tools, garden accessories, and similar items) may be eligible for exchange or store credit within 7 days of purchase, provided the item is unused, in its original condition, and accompanied by proof of purchase. Items that show signs of use or are not in their original packaging may not be accepted.
The following items are not eligible for return or exchange under any circumstances:
- Cut flowers and fresh arrangements
- Live plants once removed from our premises
- Custom or bespoke orders
- Items purchased on sale or clearance
- Gift cards and vouchers
Landscaping Services
Payments for landscaping and garden design services are subject to the terms outlined in your individual service agreement or quotation. If you have a concern about work completed, please raise it with your branch within 48 hours of project completion so that we can assess and address the matter appropriately. Refunds for completed landscaping services are not automatically available; however, we are committed to resolving any legitimate quality concerns.
Damaged or Incorrect Orders
If you receive a product that was damaged in transit or is materially different from what you ordered, please contact us at the relevant branch within 24 hours. Please retain all original packaging and take clear photographs of the issue. We will work with you to arrange a replacement or appropriate remedy. We do not require you to return damaged perishable goods.
Refund Processing
Where a refund is approved, it will be processed using the original method of payment. Please allow up to 7–10 business days for the refund to appear, depending on your bank or card issuer. If you have not received your refund after this period, please first check with your bank, then contact us at the branch or via email.
Changes to This Policy
We reserve the right to update this Refund and Returns Policy at any time. Any changes will be reflected on this page with an updated date. Continued purchases after a policy update constitutes acceptance of the revised terms.
Need Help?
If you have any questions about this policy, please contact the branch where your purchase was made, or email us at hello@bricksandbloomsja.com. We are committed to resolving concerns fairly and promptly.